sureplus

Reliable. Sustainable. Transparent. Doable. Digital. That's our focus.

What does this label offer?

The sureplus label is a certification of good practice in quality assurance. It offers organizations (institutions, centers, companies) the opportunity to have their good practice be recognized by external experts. It is aimed at the application of integrative quality assurance, focusing on all relevant aspects in an organization, with an emphasis on human factors.

Since when does it exist?

The label is a continuation and refinement of the PROSE quality label, which was already available in 2004 for users of the PROSE quality management toolbox. It was one of the first quality labels in Europe. Since 2018 it is available without the use of PROSE, although this toolbox makes it easier to reach the required levels of quality management.

Who is it for?

The sureplus label is intended for organizations that opt for sustainable integrative quality management. It is mainly intended for the not-for-profit sectors, but also for companies in the sector of social economy. Networks or membership associations (overarching organizations in specific sectors) can enter an agreement to adopt the label in the network.

Who manages the label?

The sureplus label is managed by AQARTO, an autonomous agency for quality assurance. AQARTO works with independent experts. It has been involved in projects of the European Commission, and has also provided advice to public and governmental services. If a network or association adopts the label, a collaboration can be set up in the management of it.

Therapy Sessions

How is the assessment done?

First, there is a self-assessment. Clear criteria and assessment standards allow you to consider whether you qualify for a label. You prepare a self-assessment report within your organization, which is then assessed by independent experts in quality assurance. It is examined whether the information provided is sufficiently convincing and whether the self-assessment is correct. At a certain level and in case of discussion points, an interview or a site visit is arranged.

Basic conditions are the starting point, followed by a scan of the 4 basic functions of quality management: appointing, assuring, advancement, and accountability. With this label you receive recognition of your quality assurance at a high level. We don't carry out separate certification of basic conditions or specific processes, as these are only meaningful in the growth towards integrative quality management, recognized by a fully-fledged label.

Announcement

Organizations with a sureplus quality label receive a certificate. Laureates are announced on this publicly accessible website, with an indication of the level of the label obtained and the period of validity.

The digital version of this label can be placed on the laureate's own website.

View laureates

Costs?

The cost depends on the size of the organization and the level of application. See the rates in the information brochure.

Umbrella organizations can enter an agreement whereby their members receive the label at a cheaper rate.

PROSE users benefit from a reduced rate, and conversely, obtaining a label also leads to a lower PROSE rate. In this way we contribute to encouraging the deployment of quality assurance.

How is the label structured?

Levels are distinguished based on the achievement of 120 specific criteria, which are predefined and available. Besides 40 criteria of quality management, there is also an assessment of the basic conditions for quality assurance with 80 criteria. The assessment is done on the basis of the various criteria, expressed in an index of effectiveness but also of performance or degree of realization. This you will find clearly explained in the (downloadable) brochure. The document to be submitted for application also contains instructions. So you know in advance where you stand and you are well-informed on how to reach a level of quality assurance. The label is a growth model, with A+ as the highest level. The period of validity is also determined by the level: the B-label is valid for 3 years, the A-label for 4 and the A+ label for 5 years. The C- and D-level are entry levels as a step-up to higher levels.

Everything is clearly explained in the information brochure that you can download below.